Privacy Policy

1. Information We Collect

We may collect the following information:

• Personal Information: Name, email address, phone number, birthday, delivery address, payment details, and information you provide when you register, order online, join our loyalty program, or inquire about franchising.
• Transaction Data: Orders, payment history, and store visits.
• Usage Data: Device information, IP address, browser type, and activity on our website or app.
• Tracking Data: When permitted by the user, we may collect a unique User ID and other identifiers through the App Tracking Transparency (ATT) framework for analytics, personalization, or marketing purposes.
• Location Data (Customer App): We collect your precise location information to provide the best experience of our delivery and pre-order features. This allows us to identify nearby stores, determine delivery availability, and ensure accurate and timely order fulfillment. Location access is only used while the app is in use and with your explicit consent.

2. How We Use Your Information

Your information may be used for the following purposes:

• To process and deliver your coffee orders.
• To manage our loyalty program and promotions.
• To communicate updates, offers, and marketing campaigns.
• To improve our services, menu, and customer experience.
• To process franchise applications and support franchisees.
• To comply with legal and regulatory obligations.
• To analyze app performance and personalize user experience, subject to your consent under Apple's App Tracking Transparency (ATT) framework.
• To provide location-based services such as identifying the nearest store, enabling delivery tracking, and facilitating pre-orders through the Customer App.

3. Sharing of Information

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party partners that support operations such as delivery, payment processing, IT, and customer support.
• Franchise Partners: For fulfillment of services in your selected store location.
• Legal Authorities: When required by law, regulation, or government request.
• Business Transfers: In case of merger, acquisition, or restructuring of Tiu Worldwide Franchise Inc.
• Analytics and Advertising Partners: Only if you have granted permission via the App Tracking Transparency (ATT) prompt, we may share limited data (such as User ID) for app performance analysis and marketing optimization.
• Location Service Providers: We may share your location information with third-party mapping or delivery partners solely for determining delivery routes and providing accurate service coverage.

4. Data Security

We implement reasonable and appropriate physical, organizational, and technical measures to protect your personal information, in compliance with the Philippine Data Privacy Act of 2012 (RA 10173).

5. Your Rights

As a data subject under the Philippine Data Privacy Act, you have the right to:

• Be informed about how your personal data is collected and processed.
• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent to processing.
• Lodge a complaint with the National Privacy Commission (NPC).
• You may exercise these rights by contacting us (see Section 9).

In compliance with Apple's App Tracking Transparency (ATT) and Location Services requirements, you may choose whether to allow location access or tracking at any time through your device settings. Disabling location access may limit certain app features, including delivery and pre-order services.

6. Data Retention

We retain your personal information only as long as necessary for the purposes stated in this Policy, unless a longer period is required by law.

7. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

8. International Transfers

If you access our services outside the Philippines, your information may be transferred and stored in countries with different data protection laws.